All care plans come with daily automatic off-site backups. All backups can be restored and are retained for up to 90 days.
Off-site backup means we will have a copy of your website on another server in case something goes wrong with the server your website is being hosted on. This guarantees you peace of mind knowing that if things go wrong there is always a backup that can be restored.
The purpose is to provide a managed service, therefore all restores are done by our support team.
Please inform us ASAP and we will restore the website. It is strongly recommended that NO changes should be made to a live website. All work must be done on staging before pushing it to live.
No, with care plans you only get a daily off-site backup. However, if your website requires more frequent and/or realtime backup we can arrange it for you. Please note, this may incur extra charges.