Emergency support is when you need something (as per your subscription plan) needs urgent attention. Our team will be available to take a call and/or respond to email inquiry within a reasonable amount of time. The issue may take longer to resolve in that case you will be notified of any ETA.
Emergency support means we will attend to the issue as soon as possible. The resolution may take longer.
Emergency is when you see a problem which needs attention right away. General support is when an issue is not major and can wait a day or two.
You can ring or email our support team. Depending on your plan, you will see support contact number when you log into customer portal.