How to configure my email on iPhone/iPad?

This service has been grandfathered. Please contact support while we write the documentation for new service.

  1. In your iPhone, Tap Settings >> Accounts and Passwords >> Add Account and choose Other >>  Add Mail Account 


    iPhone IMAP configuration

  2. Provide your Name, Email Address, Password and a short description to the account. Tap Next
  3. If Two Factor Authentication is enabled for your account, provide Application Specific Password to configure the account.


    iPhone IMAP account configuration

  4. On the next screen, ensure that IMAP is selected in the top for account type.
  5. In the Incoming Mail Server section, provide the details below.
    1. Host Name : imap.zoho.com.au
    2. User Name : Your Email Address
    3. Password :  Your account password. 
  6. In the Outgoing Mail Server section, provide the details below
    1. Host Name : smtp.zoho.com.au
    2. User Name : Your account email address (user@yourdomain.co.nz)
    3. Password : Your Password


      iPhone IMAP password setup

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  7. The device connects to the IMAP server and authenticates the credentials provided by you. Upon successful authentication, the IMAP account is set up on your mobile device.

Troubleshooting IMAP Configuration in iPhone

Incoming Emails not getting synced:

  1. In case you are unable to connect to the IMAP server imap.zoho.com.au, you may check the Advanced settings of the Incoming Server. Tap iPhone Settings >> Accounts and Passwords >> Tap the account 
  2. Scroll down and Tap Advanced 

    iPhone IMAP advanced configuration
  3. Make sure that Use SSL is turned on and the port number is 993. 

Outgoing emails: 

Error Message: Relaying Disallowed

  1. iPhone Settings >> Accounts and Passwords >> Select the account configured
  2. Check if you have provided the email address without any typos. 
  3. The email address mentioned should be either the main email address or email alias of the account being configured.  

Error Message: Unable to send message. Cannot connect to smtp.zoho.com.au

  1. iPhone Settings >> Accounts and Passwords >> Select the account configured
  2. Scroll down and select “SMTP” to check the SSL and Port details.


    iPhone SMTP

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  3. Ensure that Use SSL is turned on and the SMTP port is set to 465. 
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